Privacy Policy

Last updated: 8 October 2026

This policy explains what personal information Avaas collects when you visit our website or buy from us, how we use it, and the choices you have. Our website is run by Chandra Glass House (GSTIN 09ABEPG9512G1ZQ), which sells under the name Avaas by Chandra Glass. It is hosted on Shopify.

What we collect

Your details: name, email, phone number, and billing and delivery address.
Your orders: what you buy, what you add to your bag, and any returns or cancellations.
Payment details: payments are handled by our payment provider. We do not see or store your full card number.
Messages: anything you send us by email, WhatsApp or our contact form.
Device and browsing details: your IP address, browser, device, and the pages you visit on our website. We collect this using cookies.

How we use it

To process, pack and deliver your orders.
To reply to your questions and handle damage claims, returns and refunds.
To send you emails about new pieces and offers, only if you sign up. You can unsubscribe any time.
To show you our ads on other websites and apps, and to see which ads work.
To keep our website safe and stop fraud.
To follow the law, for example to keep tax records.

Who we share it with

We do not sell your personal information. We only share it with people who help us run the shop:

Shopify, which hosts our website and checkout.
Our payment provider Razorpay.
Our courier partners, so they can deliver your order.
Advertising and analytics tools such as Meta (Facebook and Instagram) and Google.
Government or legal authorities, if the law requires it.

Shopify also processes some data on its own terms. You can read the Shopify Consumer Privacy Policy to learn more.

Cookies

Cookies are small files saved in your browser. We use them to keep items in your bag, remember your choices, understand how people use our website, and measure our ads. You can block or delete cookies in your browser settings, but some parts of the website may not work properly.

How long we keep it

We keep your information for as long as we need it to serve you, and as long as the law asks us to, for example for tax records. After that, we delete it.

Your rights

You can ask us to:

Tell you what personal information we hold about you.
Correct or update it.
Delete it, unless we need to keep it by law.
Stop using it for marketing, or withdraw any consent you gave.

To do any of this, email us at helloavaas@gmail.com. We may need to confirm who you are first.

Children

Our website is meant for adults. We do not knowingly collect information from anyone under 18 without a parent or guardian's consent.

Keeping your information safe

We use secure systems to protect your information. No website is 100% secure, so please do not send sensitive details like card numbers by email or chat.

Grievance officer

If you have a concern about how we handle your information, contact our grievance officer:

Priya Gupta
Email: helloavaas@gmail.com
Phone: +91 75000 46590
Address: Chandra Glass House, Near Moni Baba Ashram, Raja Ka Taal, Firozabad, Uttar Pradesh 283203, India