Last updated: 8 October 2026
If your piece arrives damaged
We pack every piece with care, but glass can still break on the way. If something arrives broken or damaged:
- Record a video while you open the parcel. Start before you cut the seal, and show the shipping label clearly.
- Email the video to helloavaas@gmail.com within 24 hours of delivery, with your order number.
Once we check it, we will send you a new piece at no cost. If that piece is out of stock, we will give you store credit for it.
We cannot accept damage claims without an unboxing video, or after 24 hours.
If we send the wrong item
If you get the wrong piece, colour or size, email us within 24 hours of delivery with photos. We will send the right one at no cost.
Returns
We only accept returns when a piece arrives broken or damaged, as explained above. We do not accept returns or exchanges for pieces that arrive in good condition, so please check sizes and colours before you order.
Cancelling an order
You can cancel your order any time before it ships. Email us with your order number and we will refund you in full. Once an order has shipped, it cannot be cancelled.
Refunds
When we approve a refund for a piece that comes back to us, we give it as store credit within 5 to 6 working days of receiving the piece.
Store credit
You can use store credit on any piece on our website. It is valid for 6 months from the day we issue it.
Questions
Email us at helloavaas@gmail.com or call +91 75000 46590.