Refund policy

Returns & Exchanges

At AVAAS, every piece is designed to bring a sense of quiet elegance into your space.
We hope that what you receive feels just as special as it was intended.

As our collections are crafted in delicate glass, we take great care in packaging each order securely. However, in the rare instance that something arrives less than perfect, we are here to support you with equal care.

Eligibility Window

We kindly request that any concerns be shared with us within 24 hours of delivery, so we can assist you promptly.

For Damaged or Defective Pieces

If your order arrives damaged, we sincerely apologise for the inconvenience.

To help us resolve this smoothly, we request you to record a clear unboxing video from the moment the package is opened.

Once reviewed, we will be happy to offer:

• A replacement, subject to availability
  or
• A store credit, if a replacement is not possible

Our intention is always to make things right for you.

Store Credit

Any store credit issued will remain valid for 6 months from the date of issue.

Sale Purchases

Items purchased during special promotions or sale periods are considered final and are not eligible for return or exchange.

Need Assistance?

If you have any questions or need support, we are always here for you.

Email: avaashomedecor@gmail.com

We aim to respond within 24–48 hours and assist you in the best way possible.